Refund Policy
Refund Policy
Last updated: 26 Aug 2025
At Dream Like Product, every item is carefully crafted to order, with unique engravings designed just for you. Because our products are personalized and made-to-order, we do not accept returns or offer refunds on custom items.
Damaged or Defective Items
If your order arrives damaged or there is an error on our part, we will gladly provide a replacement or issue a refund. To be eligible:
- Contact us within 7 days of receiving your order.
- Provide your order number, a clear description of the issue, with photos of the item and packaging.
- Email us at dreamlikeproduct@gmail.com or use the contact form on our website.
Once we verify the issue, we’ll process your replacement or refund within 5–7 business days.
Non-Refundable Items
Due to the nature of our products, the following items are not eligible for refund:
- Custom engraved items (unless defective or damaged)
- Gift cards
- Sale items
Order Cancellations
Orders can be canceled within 24 hours of purchase. After that time, production may have started and we can no longer cancel or refund the order.
Contact Us
We’re committed to making sure you’re satisfied. For any concerns or questions about your order, please contact us at:
📧 dreamlikeproduct@gmail.com
📍 Or use the Contact Us page on our website.